![\"Information](\"https:\/\/bctaspire.org.uk\/wp-content\/uploads\/2020\/03\/Information-Update.jpg\")
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Due to the current COVID-19 outbreak, we have made some temporary changes to our Welfare Advice Service to reduce the risk of infection of clients and staff and to ensure that welfare advice provision is maintained during this period.<\/p>\n
With effect from Monday 23rd March 2020 the primary source of advice will be by telephone and emails. Clients will be telephoned or emailed by an SDAIS Welfare Adviser, normally within 2 working days of contacting us. Web-chat advice will also be available for people with Universal Credit Help to Claim enquiries.<\/p>\n
There will be no drop-in face-to-face advice sessions at Wellington Square.<\/p>\n
All telephone advice will be provided by fully trained Welfare Advisers, and will include:<\/p>\n
Advice on benefit claims, including support on making claims including completion of benefit application forms and appeals\/mandatory reconsiderations
\nDebt advice and debt casework
\nEmployment advice
\nHousing advice
\nEnergy and utilities
\nHealth and Social Care Advice
\nImmigration
\nFamily and personal
\nConsumer
\nLocal services, including food bank and crisis support<\/p>\n
Home visits may be available for vulnerable clients in emergency\/crisis situation but these will be very limited.<\/p>\n
A full list of Telephone Numbers is overleaf.<\/p>\n
Please contact us if you have any queries.<\/p>\n
Ian Bartlett \u2013 SDAIS Manager<\/p>\n
Service
\nContact Details
\nWelfare Advice
\nTelephone Advice
\n(All subjects)<\/p>\n
01642 633877 \u2013 Monday \u2013 Friday 9.00am-4.30pm
\n(We will call you back)
\nWelfare Advice \u2013 email
\n(All subjects)<\/p>\n
support@stockton-cab.co.uk
\nWelfare Advice \u2013 Debt \u2013 Telephone Advice<\/p>\n
01642 633877 \u2013 Monday \u2013 Friday 9.00am-4.30pm
\n(We will call you back)
\nWelfare Advice (websites)
\nStockton Welfare Advice Network (SWAN)
\nwww.stocktonadvice.org.uk<\/a><\/p>\n